Access to other's mailboxes
Here’s how to safely share access in Digipost, find the mailbox you’ve been granted access to, and see which documents are required for guardianship, lasting power of attorney, and in the event of a death.
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Yes, you can give access to your account to one or more people you trust. The person who gets access can read and send messages on your behalf, and also receives email notifications when you get new messages in Digipost.
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To give other people access to your mailbox, go to your profile and select "Access."
When you have access to another person's mailbox, you can see that person's content by selecting their name at the top of the mailbox menu.
If you want access to a Digipost account because you have guardianship, you must send a message to Digipost kundeservice (digipost#V000) in Digipost. In the message, you must describe the situation, provide your contact information, and attach a copy of the guardianship authorization.
You will get access to the account once the County Governor has issued and approved the papers.
A future power of attorney regulates who can act on your behalf if you are unable to do so in the future. This can include handling your digital mail.
- A future power of attorney must be signed by witnesses and can be stored in a private archive or with a lawyer.
If you are designated in a future power of attorney, you can get access to the person's Digipost account. Digipost needs a copy of the future power of attorney and a certificate from a doctor showing that the person is no longer able to take care of their own interests.
If multiple people are listed in the future power of attorney, you may need to send authorization or approval from the other people.
Send the information via a message in Digipost to Digipost kundeservice (digipost#V000) or by mail to: Posten and Bring Customer Service, Stølsmyr 10, 5542 Karmsund
Upon death, the customer's Digipost account will automatically be deactivated after Digipost receives notification of the death from the National Registry. After twelve months, the Digipost account will be closed, and all content will be deleted.
If you want access to the deceased's Digipost account, you must send us the following information within nine months:
- Probate certificate from the district court
- Your email address
- Your phone number
When we have received the information, we will contact you to transfer the account.
Send the information via a message in Digipost to Digipost kundeservice (digipost#V000) or by mail to:
Posten and Bring kundeservice
Stølsmyr 10
5542 Karmsund