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Receiving and sending letters

Receive letters from public and private senders, pay invoices, and keep your mail organized in one place. You control who can contact you, can hide yourself from search or block senders, and can securely send documents yourself with encryption and BankID to the correct recipient.

Receiving letters

  • Digipost is used by private companies, the public and voluntary sectors, and private individuals.

  • When you accept the terms of use, you agree to receive mail from all senders, but you can choose to change how you receive mail from the public sector and private individuals. See the answers below.

When you have an account in Digipost, you usually do not need to do anything to receive digital mail from the public sector. Exceptions are if you:

  • Already have an account with E-boks where you receive public mail
  • Have opted out of digital communication

At norge.no you can remove the opt-out from digital communication or switch your digital mailbox from E-boks to Digipost.

  • Når noen sender deg faktura i Digipost, er det ofte fordi de ikke har nok informasjon til å sende den som e-faktura, eller fordi de ønsker å nå deg i flere kanaler.
  • Fakturaer som du mottar i Digipost er like reelle som andre fakturaer, men vær oppmerksom på at betalingsstatus ikke blir oppdatert i Digipost dersom du betaler gjennom en annen kanal.

If you do not want other private individuals to send you messages, you have two options:

  1. Block individuals who have sent you messages previously.
  2. Choose not to be visible in searches by other private individuals.

You can do this under "Mail from private individuals", which is located under security and consents on your profile. Please note that if you choose not to be visible, no private individuals can send you anything in Digipost unless they know your Digipost address

Messages you receive in Digipost remain in Digipost until you choose to delete them. You can create folders and move messages to your own folders.

  • If the invoice is sent in invoice format, you can pay it in Digipost via our partner Neonomics. You will be redirected to Neonomics, which handles the payment from your account, and the status and payment details are visible in Digipost.
  • If you have paid through another channel, this will not be visible in Digipost, but you can choose to mark the invoice as paid to keep track.
  • Neonomics is licensed by the Financial Supervisory Authority of Norway and is subject to the requirements set by the authorities for companies providing payment services.
  • If the invoice you receive does not have a button to proceed to payment, it means it was sent as a PDF file, and Digipost cannot extract data to offer payment. In that case, you must copy the payment details into your online bank to pay.

Digipost collaborates with Boligmappa. This means that the documents you receive in Boligmappa automatically end up in the folder My property in Digipost.

If you own a property in Norway you also have a housing folder linked to the propertyin Boligmappa. Here you can find documents related to the home, such as documentation from craftsmen. You may also find other documents related to the property

Read more about Property in Digipost.

Sending letters

  • When you send letters via Digipost, you can be sure that the content is encrypted and will reach the correct recipient.

  • If the content is sensitive, you can require the recipient to be logged in with BankID or similar to open it.

  • If you're unsure whether you've found the right recipient, you can ask them to share their Digipost address with you, ensuring you're sending to the right person.

You can send letters to all individuals who use Digipost in Norway, except for users who have blocked you from sending them messages.

You can search by name, postal code, and city. You will only see the first 30 results, so it's helpful to include the postal code or city if the person you’re sending to has a very common name. This way, you can avoid selecting the wrong person.

If you don't get any results, it might be because the person you are searching for:

  • Does not use Digipost
  • Has chosen not to be visible in search
  • Has blocked you from sending them messages

If the person you're sending to uses Digipost but is not visible in search, you can ask them to share their Digipost address with you. The Digipost address can be found under their profile. When sending to someone with a Digipost address, simply type the full address in the search field, for example, "ola.nordmann#123".

If you've sent to the wrong recipient, unfortunately, it is not possible to correct it. This is the same in Digipost as with letters sent by regular mail. Therefore, make sure to carefully check that you have the correct recipient before sending a message in Digipost. To be completely sure you have the right person, you can ask the recipient to share their Digipost address with you. The Digipost address is a unique ID, which you can find under their profile.